Terms & Conditions for South Glos Cricket Coaching
Saturday 13th September 2025
Terms & Conditions for Cricket Courses, sessions and IDL
COVID-19
South Glos CC will provide hand sanitiser and remain safe for all attendees to enjoy their time on SGC courses.
Parents will be required tick the Terms & Conditions box in agreement with this declaration for each session. Players without a signed and dated declaration will be unable to participate in the camp.
Bookings
To Book, you must follow the booking form and await a booking confirmation.
It is the responsibility of each family to make note of the dates and timings of sessions.
Course Cancellation
If for any reason you are required to cancel a confirmed booking, you will need to provide 10 days’ notice prior to the start date in order to be eligible for a full refund.
We are willing to give a full refund as long as 10 days’ notice prior to the course start date has been provided.
Once the course has started, the only time a refund or alternative agreement can be made is if an injury has occurred on and ONLY on a SOUTH GLOS CC course and has been logged in the accident book, which prevents any further participation within the specified course.
Refunds will not be given for circumstances beyond our control, i.e. Holidays, illness, injury outside of courses. (Exceptional circumstances will be reviewed)
If exceptional circumstances are accepted, refunds will be given.
If South Glos CC is required to cancel a full course, then those booked will be given at least 7 days’ notice where possible. We will endeavor to offer alternative arrangements, or all monies can be refunded if requested.
Adverse weather conditions
In the event of unplayable weather outdoors, we will use appropriate indoor facilities at no extra charge. This decision will be made as many days in advance as possible, to give parents/guardians time to organise travel arrangements.
In the event of cancellation due to extreme weather (snow, etc), resulting in indoor training being unavailable we will endeavor to offer alternative arrangements or all monies can be refunded if requested.
Safety
Whilst we do our very best to minimise risk, please be aware as with any sport there is a risk of injury whether using a softball or a hard cricket ball. We can not be accountable for accidental injury on our courses, and will issue disciplinary action to those not following the guidelines set out by our coaches.
Duty of Care
South Glos CC will take responsibility for cricket camp attendees between the prescribed hours of practice within the boundaries of the playing area until children are signed out by their registered parent/guardian.
Outside of the boundaries of time and space set by South Glos CC responsibility of all children’s safety including siblings and others not included in training/camp remains with parent’s/guardian’s or Carer.
Bowling Machines
South Glos CC coaches may have access to a BOLA bowling machines. Dependent on the skill and the type of session, bowling machines may or may not be used. All machines are tested and are fit for purpose. Coaches will set the machine at a suitable speed, length and distance away appropriately for your child’s ability/age and to minimize the risk of injury throughout the session(s)
Safety Briefing for students and parents
Coaches will provide a safety briefing for students, if required, to explain net ball safety, bowling equipment, net etiquette, first aid, fire assembly procedures, pick up and drop off procedures, behavior expected in sessions, use of protective equipment and general housekeeping.
Please note, whilst we do our very best to minimize risk please be aware as with any sport there be a risk of injury whether using a soft ball or a hard cricket ball.
Insurance
Our coaches’ Public Liability Insurance covers all children and adults on South Glos CC courses.
First Aid
In the event of an accident, first aid will be administered to children only if terms and conditions are ticked on the booking form. All FA will be administered by Qualified Staff.
The emergency services will be called, if necessary, unless advised otherwise.
All essential medication e.g. Epipens, inhalers etc. must be handed into registration at the start of each day and all children should be able to self-medicate. Make sure appropriate sun cream is administered prior to coaching days when the weather is warm/hot together with additional supplies for self-application.
Food and Drink
Children are expected to bring sufficient food and water for the duration of the course they are attending. There will be a tap for children to top up their water bottles during the day.
There may be tuck or access to the bar for refreshments
Medical information
Parents must make South Glos CC aware of any illnesses, disabilities or allergies that may affect the child when taking part in actives. These can then be discussed with the Coach.
Food allergies
Parents must make South Glos CC aware of any food allergies prior to the commencement of sessions. Appropriate medication must be provided by the parent/guardian/carer if required
Settling In Policy
In the interest of the junior members and/or children attending camps, we operate a settling-in policy. If a child appears unhappy or distressed 45 minutes after arriving, the coach will contact his/her parent/carer to discuss the matter, which may result in a request for collection.
Lost Property
Please ensure that children do not bring valuable toys or belongings, as South Glos CC cannot be held responsible if they go missing. We will try to return any items lost and kindly ask parents to label all items.
Drop Off/Collection
Children are to be dropped off and collected from the registration area. Please arrive 5mins early to each session to allow your child to make the most of the session.
Children will only be released to their parents after they have been ticked off the register and have been allocated with the parent, carer, or guardian. If someone other than the original parent/carer is collecting the child please tell registration at the start of the day.
Please be prompt when collecting your child. South Glos CC reserves the right to charge parents a late collection fee of £5 for every fifteen minutes after the advised collection time.
Photography
Occasionally we take photographs of children for promotional activities. If you do not wish for your child to be photographed, please notify us beforehand on the booking form through the website.
Please notify SGC if you wish your child not to appear on social media run by SGC; Facebook, Instagram, Twitter or Web addresses.
Mobile Phones
Children are permitted to bring mobile phones with them to courses but only for the express purpose of making emergency calls to parents or guardians. At all other times they must remain switched off and safely stored within their bags.
Child Exclusion
In the interest of the coaching groups, South Glos CC reserves the right to exclude children who display disruptive or aggressive behavior. On these very rare occasions, no refund will be made for the remainder of the course and any costs incurred with the exclusion including transporting home will be the parent’s responsibility. This exclusion also applies to bullying.
There will be a 3-strike rule, for if the child is misbehaving. After the third strike, the coaches will review the situation, and may decide for the child to be collected before the end time, with no refund.
Parent Feedback
South Glos CC aims to provide the best possible coaching for children and an excellent service to all parents. We value your feedback and will use it to develop and improve our services. We also encourage you to share any positive experiences of South Glos CC amongst family and friends.
Complaints Procedure
We are committed to providing a high-quality service to all our schools, children and parents. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please contact us with the details.
What will happen next?
We will send you a letter/email acknowledging receipt of your complaint within three days of receiving it, enclosing a copy of this procedure.
We will then investigate your complaint. This will normally involve passing your complaint to our Operations director, who will review your complaint and open an incident log.
Once we have completed our investigation into your complaint, we will contact you by phone to advise you of this and the outcome within seven days.
We will then confirm in writing the outcome as outlined in our telephone conversation within 14 days of the original complaint.
Indoor League
South Glos CC strongly suggests that full protective equipment is worn whilst playing in our IDL, even when not using hard balls. We also encourage players to be very cautious when fielding near walls. You will be encouraged to let the ball hit the wall before fielding it.
SGCC can not be held liable for any death or injury caused by failure to wear appropriate equipment, for not heading to our health and safety advice or for any injury caused by your carelessness or recklessness.
In the event of a cancelled fixture, the team that cancels will be liable to pay the full match fee for both teams.
Playing equipment
South Glos CC will NOT provide protective Helmets, protective boxes or other playing equipment for junior members to use during practice sessions, matches or cricket camps.
It is expected that all players who wish to play ‘Hard-ball’ cricket to provide their own equipment to participate in these activities.
Helmets
“Under Section 3 of the Health & Safety at Work Act (1974) and the Management of Health & Safety at Work Act Regulations 1999 (as amended), you have a duty to conduct a detailed assessment of the risks presented to players with a view to controlling such risks. It also appears to me to be reasonably practicable for you to ensure that batsmen and wicket-keepers of all ages and competency wear suitable protective equipment, including head protection. In addition, such control measures should include the proximity of persons to the batsmen, with the exception of the bowler.”
All players under the age of 18 by law have to wear a cricket helmet on our hard ball courses, coaches will check the helmet before the player bats to make sure it is fit for purpose.
South Glos CC reserves the right to refuse players batting or wicket keeping if the helmet is deemed unsafe for purpose.
If you require any advice, please ask your South Glos CC coach who would be willing to give you advice.
Pads and Gloves
Approved batting pads and gloves are to be worn at all times on our Courses when batting or wicket keeping.
South Glos CC will check all of your kit before the session starts to make sure the pads and gloves are fit for purpose.
Box
This must be worn at all times whilst batting or wicket-keeping during our sessions for boys & men only, please note for girls and women this remains optional.
For health and safety reasons/hygiene purposes we will not supply a cricket box or cricket pants for children to borrow. All must bring and use their own and wear the correct underwear of box pants, batting shorts, jockstrap to ensure the box is safe and secure.
South Glos Cricket 